Stakeholder: Business Owner

Stakeholder Image:

Stakeholder Name:
Business Owner

Role:
The Business Owner is a primary stakeholder responsible for managing and operating online stores on the platform. They are also a decision-maker regarding the adoption and integration of the platform into their business operations.

Responsibilities:
Provide business requirements and feature suggestions to ensure the platform supports their needs.

Operate and manage their online store(s) using the platform.

Give feedback on platform usability, features, and performance.

Support beta testing of new features or updates.

Collaborate with the development team to address issues and enhance functionality.

Interests:
A user-friendly and reliable platform that simplifies store management.

Functionality for inventory management, order tracking, and customer engagement.

Tools to increase sales and improve customer experience.

Seamless integration with payment gateways, shipping services, and analytics tools.

Scalability to support their business growth.

Influence:
High – Business Owners have a significant influence on the platform's functional and business feature prioritization, as their needs determine the platform's usability and relevance.

Communication Needs:
Regular updates on development progress, feature releases, and maintenance schedules

Expectations:
A robust platform that meets their business requirements and enhances productivity.

Timely resolution of any issues that may arise.

Continuous updates and improvements based on their input.

Accessible and responsive customer support.

Secure solutions to protect their business and customer data.

Concerns:
Platform downtime or technical failures that disrupt business operations.

Missing or incomplete features that limit their ability to run the business effectively.

Security vulnerabilities that could compromise sensitive data.

Lack of timely communication or support from the development team.

Impact:
Business Owners' involvement ensures the platform is designed to meet real-world business needs, making it more attractive to other users and increasing its success. Their feedback drives the prioritization of features and improvements, directly impacting the platform's functionality, usability, and market competitiveness.